Terms & Conditions

THESE TERMS ARE IMPORTANT AND AFFECT YOUR LEGAL RIGHTS. PLEASE CAREFULLY READ THIS TERMS AND CONDITIONS OF USE PRIOR TO SIGNING UP FOR A SERVICE PLAN. THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE. PLEASE READ THESE TERMS AND THE ARBITRATION PROVISION SO THAT YOU ARE AWARE OF YOUR LEGAL RIGHTS.

SECTION 1 – INTRODUCTION & AGREEMENT TO TERMS.

Welcome to Proppel, a trading name of Get Brisc Ltd, a limited company (referred to as "Proppel," "we," "us," or "our"). These Terms & Conditions of Use ("Terms") govern your access to and use of Proppel’s recruitment services. Proppel is dedicated to helping companies accelerate growth by connecting them with the Top 1% remote talent from Latin America. We appreciate your choice to partner with Proppel.

By using our recruitment services (the "Services"), you acknowledge and agree to these Terms. If you do not agree with these Terms, please refrain from using our Services.

These Terms apply to all users of our website, https://www.proppel.com (the "Website"), as well as our mobile site, social media accounts, and any other platforms operated, owned, or managed by Proppel, whether currently existing or developed in the future.

If you are accessing our Website or using our Services on behalf of a third party, you confirm that you have the authority to accept these Terms on their behalf and that they agree to be held accountable for any breach of these Terms by you or the third party.

We reserve the right to update or modify these Terms at any time. It is your responsibility to stay informed of any changes, which will be indicated at the top of this document.

SECTION 2 – THIRD-PARTY DISCLAIMER.

Proppel does not make any representations or warranties regarding the candidates or the services they provide. All candidates are independent contractors and not employees or agents of Proppel. Any statements on our Website or made in connection with our Services about a candidate’s quality or attributes are based on the candidate’s submitted experience, skillset, or interviews conducted by us and do not constitute guarantees or warranties by Proppel. Candidates have no authority to bind Proppel in any manner through their actions, inactions, representations, promises, or agreements.

While Proppel takes reasonable steps to screen candidates for adequate experience, skills, and education, and has established procedures to vet potential candidates, we cannot guarantee the performance of any candidate.

YOU ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL PROPPEL BE LIABLE FOR THE ACTIONS OR INACTIONS OF THE CANDIDATE(S) YOU SELECT. AS INDEPENDENT THIRD PARTIES, CANDIDATE(S) ARE SOLELY RESPONSIBLE FOR THEIR CONDUCT. IN THE EVENT OF ANY ISSUES OR DISPUTES REGARDING THE ACTIONS OR INACTIONS OF YOUR CANDIDATE(S), THE CANDIDATE(S), NOT PROPPEL, WILL BE THE APPROPRIATE PARTY TO ADDRESS SUCH DISPUTES. PROPPEL PROVIDES ONLY THE SERVICE OF CONNECTING YOU WITH CANDIDATES; WE DO NOT PROVIDE OR GUARANTEE THE SERVICES OF THE CANDIDATES THEMSELVES. WHILE WE DO INTERVIEW CANDIDATES BASED ON YOUR NEEDS, YOU ARE ULTIMATELY RESPONSIBLE FOR SELECTING AND HIRING THE CANDIDATE YOU CHOOSE.

By using our Services, you expressly release Proppel, its employees, agents, owners, and principals from any liability arising from your relationship with your candidate(s), including any actions or inactions on the part of the candidate(s).

SECTION 3 – ELIGIBILITY & USER ACCOUNT.

Our Services are intended for use only by individuals who are at least eighteen (18) years of age. We do not target or provide our Services to individuals under this age. By using our Services, you represent and warrant that (a) you are at least eighteen (18) years old; (b) you have access to a functional smartphone or computer; and (c) you possess the full legal authority to enter into these Terms.

To access our Services, you must complete the registration process on our Website, creating a “User Account” by providing accurate and complete information about yourself or your business as prompted.

By registering for our Services, you further represent and warrant that (a) all information you provide is truthful and accurate to the best of your knowledge; (b) you will promptly update any inaccurate or outdated information on your User Account as soon as it comes to your attention; (c) you will continually maintain and update your User Account to ensure its accuracy; and (d) you are authorized to register a third party only if you have their explicit consent.

We reserve the right to deny or terminate access to our Services to any individual or entity, at our discretion, for any reason.

Lastly, you are solely responsible for maintaining the confidentiality of your password and account information and for all activities that occur under your account.

‍SECTION 4 – SERVICES AND HOW OUR PROCESS WORKS.

Below is an outline of the usual process Proppel will follow once this document is signed:

4.1. Proppel agrees to provide a minimum of 3 high-quality candidates who closely meet the requirements of the Client, unless otherwise agreed with the Client. If Proppel is going to send fewer candidates due to the complexity of the role or any other specific situation, it will be communicated to the Client in writing via email.

4.2. In most cases, it takes 5 working days for Proppel to send the first candidates to the Client. This will be done via email and the presentation will include the candidate’s CV, salary expectations, notice period, and observations from Proppel’s team, as well as the candidate’s portfolio for creative roles. If there are any delays, Proppel will inform the client in writing as soon as possible.

4.3. The Client will be able to interview any or all of the candidates presented by Proppel and conduct interviews following their preferred interview process. Proppel will assist the Client with booking interviews and throughout the interview process.

4.4. If needed, Proppel can continue the search for new candidates after the first presentation, and present further candidates whenever Proppel finds suitable ones, up to 6 total candidates unless otherwise agreed with the Client.

4.5. The Client can hire any of the candidates presented by Proppel. The Client will hire the candidates directly, as Proppel is a recruitment agency, an intermediary that introduces candidates to Clients. Proppel has no part, contractual or otherwise, in any arrangement between the Client and the candidates.

4.6. Once an offer letter, agreement, or contract has been signed between the Client and the candidate, Proppel will invoice the Client for its services. The Client agrees to inform Proppel of the status of any offers made to candidates presented by Proppel and pay their respective fees on time, as agreed in sections 2 and 3 of this document (Fees and Payment Terms).

4.7. Proppel will inform the Client if it becomes aware of any fact that makes any candidate unsuitable or otherwise disqualified to work for the Client.

From time to time, there might be some changes to the above process, depending on several factors. If there are any changes, Proppel will communicate these with the Client in writing.

SECTION 5 – HIRING DETAILS, CANDIDATE BENEFITS, EQUIPMENT, AND MANAGEMENT RESPONSIBILITIES.

After selecting the candidate(s) you wish to hire, you will extend a job offer to them. As their employer, you are responsible for defining their benefits and paying their salary directly.

You are responsible for supplying, or not, depending on your agreement with the candidate, at your own cost, any tools and equipment your candidate requires to perform their duties for your company.

Please note that it is your responsibility to supervise, manage, and oversee the candidate’s work.

‍SECTION 6 – TERMS OF SALE & PAYMENT.

To get started with the candidate search, Proppel requires a deposit of $500 per role opened by the Client. This deposit is fully refundable and goes towards the final fee. The client agrees to pay Proppel a one-off recruitment fee equivalent to 20% of the candidate's annual salary, to be paid once the client makes a hire.

Here’s an example:

The client hires a candidate with a salary of $1,000/month, which is $12,000/year. 20% of that is $2,400. This is the total fee the client will pay Proppel once they make the hire.

If, for whatever reason, the Client doesn’t hire any of the candidates presented by Proppel, they’re not required to pay anything to Proppel, unless otherwise agreed in advance.

Proppel’s fees are due on the day the offer letter or agreement is signed, not when the candidate starts working for the Client. Proppel will send an invoice to the Client as soon as the candidate signs their offer letter or agreement and the Client agrees to pay the fees on time.

SECTION 7 – REFUND POLICY AND REFUNDABLE DEPOSIT.

The deposit is fully refundable. The Client can request a refund 21 days after the deposit has been received by Proppel if they’re not satisfied with the candidates Proppel presented.

The recruitment fee isn’t refundable or transferable and can’t be used as a credit for other roles if a replacement is requested.

If you have concerns or are dissatisfied with your Service, please contact us to discuss potential improvements or solutions.

To discontinue using our Services, you must terminate the Service according to the terms outlined in these Terms.

Please note that Proppel will not commence providing Services, including candidate searches, until the Deposit is received. If the Deposit is not paid within seven (7) days of agreeing to these Terms, your engagement with Proppel will automatically terminate.

The Deposit is fully refundable. If you are not satisfied with the candidates presented, you may request a refund 21 days after the Deposit payment.

By paying the Deposit, you agree to allow Proppel up to 21 days to conduct candidate searches and arrange interviews for your review.

SECTION 8 – THREE-MONTH SATISFACTION GUARANTEE.

After a candidate has been placed, Proppel will provide a 3-month satisfaction guarantee.

This is how it works:

If for whatever reason the candidate the Client hires doesn't work out for them and the Client terminates their contract before the guarantee ends, Proppel will replace the candidate for free if necessary. Alternatively, the Client can allocate the fee towards a new role, as long as it’s an accepted role by Proppel. Accepted roles are showcased on the “Roles” page on Proppel’s website (https://www.weareproppel.com/roles).

8.1. Guarantee Terms & Conditions:

8.1.1. Unless otherwise agreed in advance in writing between the Client and Proppel, the Client agrees to hire the candidates on a full-time (40 hours a week / 160 hours a month) and permanent basis (ongoing contract with no end date pre-set). This can be as a contractor or as an employee, whatever the Client prefers.

8.1.2. If the Client makes any changes to the agreement mentioned above on point 3.2.1 after this document is signed and Proppel’s process starts, the guarantee will be no longer valid. Here’s an example:

If the Client offers the candidate a part-time role instead of the agreed full-time or requests the candidate to work on a project basis, instead of the agreed on point 3.2.1 above, the guarantee won’t be valid anymore.

This also applies if the candidate suggests this to the Client and the Client accepts.

8.1.3. If the Client has any outstanding invoices with Proppel for any placements when they need a replacement, guarantees won’t be valid until the Client pays any fees overdue to Proppel in full, as long as this is done within the agreed duration of the guarantee.

8.1.4. Any fees paid by the Client to Proppel for candidates placed in the past can’t be used as a credit against an overdue invoice if a replacement is needed. As mentioned in section 4.2, the recruitment fee isn’t refundable or transferable.

8.1.5. The guarantee is valid from the day the candidate starts working with the Client, for the agreed duration of the guarantee.

8.1.6. Notice must be given to the candidate to be replaced and Proppel within the agreed duration of the guarantee. If notice is given after, it won’t be valid.

8.1.7. The guarantee is valid for up to 3 months after the last working day of the candidate to be replaced. The Client must open a new role within those 3 months to use the guarantee.

8.1.8. The guarantee covers one replacement. There are no further replacements or guarantees for candidates hired as a replacement even if the role selected is different. Once a replacement is assigned to a role, it can’t be changed.

SECTION 9 – DURATION

The Terms and Conditions outlined in this document apply to all roles requested by the Client to Proppel, including the initial role or roles requested before this contract is signed and any future roles.

Proppel agrees to communicate any changes to these Terms and Conditions to the Client, whenever any changes are implemented.

SECTION 10 – COMMUNITY GUIDELINES.

You are not permitted to use our Services for the following purposes:

1. Engaging in any unlawful activities;

2. Soliciting others to participate in unlawful acts;

3. Violating any international, federal, provincial, state, or local regulations, laws, or ordinances;

4. Pursuing any obscene or immoral activities.

We reserve the right to terminate your access to our Services if you breach any of these community guidelines.

SECTION 11 – PROPPEL INTELLECTUAL PROPERTY.

The content of our Website is protected under UK and international copyright laws. All content on our Website is either owned by Proppel or licensed to us. You may not, and may not encourage or assist others to, reproduce, distribute, display, sell, transfer, assign, license, or commercially exploit any copyrighted material on our Website (the “Intellectual Property”) without our prior written consent. All rights not expressly granted in these Terms are reserved by Proppel.

The name, logos, and slogans of Proppel, as well as other associated marks, are trademarks or service marks (“Marks”) of Proppel. All rights in these Marks are reserved by Proppel. You may not use any of Proppel’s Marks, logos, or graphics without our prior written consent.

We grant you a limited, revocable, non-transferable, and non-exclusive license to access and use our Website for personal purposes. This license does not permit you to: (a) republish, redistribute, transmit, sell, license, or download any content from the Website except as necessary to view and use the Website; (b) use the Website or its content for any purpose other than those consistent with the Services or for exploring the Services; (c) modify, reverse engineer, or create derivative works based on the Website or its content; (d) collect account information for personal or third-party benefit; or (e) use software robots, spiders, crawlers, or other data gathering tools, or take any actions that may impose an unreasonable load on our infrastructure.

Any unauthorized use of the Website terminates this license immediately, without prejudice to any other remedies available under applicable law or these Terms.

SECTION 12 – WORK PRODUCT.

All work products created by your candidate (the “Work Product”) shall be owned exclusively by you as a “work made for hire,” provided that all payments due to Proppel have been made in full.

“Work Product” includes all physical deliverables and any other work produced by your candidate.

SECTION 13 – TERM & ERRORS.

These Terms will remain in effect as long as they are posted on our Website.

Occasionally, our Website may contain typographical errors, inaccuracies, or omissions related to descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any such errors, inaccuracies, or omissions at any time.

SECTION 14 – GENERAL DISCLAIMER.

OUR WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND, TO THE EXTENT PERMITTED BY LAW, PROPPEL AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, LICENSORS, THIRD-PARTY PROVIDERS, AND AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

WE DISCLAIM ANY LIABILITY FOR LOSS OR DAMAGE RESULTING FROM YOUR USE OF OUR SERVICES.

SECTION 15 – LIMITATION OF LIABILITY.

WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WE SHALL ALSO NOT BE LIABLE FOR DELAYS OR FAILURE TO PERFORM DUE TO CAUSES BEYOND OUR REASONABLE CONTROL.

YOU AGREE THAT ANY CLAIMS OR ACTIONS IN CONTRACT, WARRANTY, OR TORT (INCLUDING NEGLIGENCE) ARISING FROM OR RELATED TO THE USE OF OUR WEBSITE, SERVICES, OR THESE TERMS MUST BE BROUGHT WITHIN ONE (1) YEAR OF THE EVENT GIVING RISE TO THE CLAIM. IF YOU ARE DISSATISFIED WITH OUR SERVICES, YOU ARE NOT OBLIGED TO CONTINUE USING THEM. WE HAVE NO FURTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU.

SECTION 16 – INDEMNIFICATION.

You agree to indemnify, defend, and hold harmless Proppel and its agents, employees, directors, officers, and other representatives from any loss, damage, or costs, including reasonable legal fees, arising from any claim, action, or demand resulting from your breach of these Terms or any applicable law.

Proppel agrees to indemnify, defend, and hold you harmless from any loss, damage, or costs, including reasonable legal fees, arising from any claim, action, or demand resulting from Proppel’s breach of these Terms or any applicable law.

SECTION 17 – PRIVACY POLICY.

Please review our Privacy Policy for details on how we collect, use, and disclose your information. If you are a UK resident, please also review our additional privacy notices tailored to you.

To provide and improve our Website and Services, we may collect certain information about you. By using our Website and Services, you consent to our use of cookies, web beacons, and other automated means to gather information about your device and usage of our Website.

You also agree that we may use information collected from you for purposes such as data analysis, developing new services, sending marketing communications, and improving our Services, subject to applicable law.

You may opt out of marketing communications by following the instructions provided or by contacting us at the email address listed on our Website.

SECTION 18 – GENERAL PROVISIONS.

Entire Agreement: These Terms constitute the entire agreement between you and Proppel, except for any specific Service or cost-related information found on our Website.

Waiver: Failure by Proppel to enforce any provision of these Terms does not constitute a waiver of our right to enforce any provision at a later time.

Assignment: You may not assign, transfer, or delegate any rights or obligations under these Terms without Proppel’s prior written consent.

Relationship: Nothing in these Terms creates an agency, employment, franchise, joint venture, or partnership relationship between you and Proppel.

Applicable Law/Dispute Resolution: These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our Services will be resolved through binding arbitration in London, UK. The prevailing party in any dispute is entitled to recover reasonable legal fees and costs. Arbitration will be conducted according to the rules of the Chartered Institute of Arbitrators. Any arbitration award may be enforced by a court with appropriate jurisdiction.

Class Action Waiver: To the extent permitted by law, any disputes arising out of these Terms or our Services will be resolved individually through arbitration and not as part of a class action or similar proceeding.

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable. If a provision is deemed unenforceable but can be modified to be enforceable, it will be deemed modified accordingly.

SECTION 19 – QUESTIONS?

If you have any questions or comments about these Terms, please contact us via email at the address provided on our Website.